My order hasn’t arrived yet?
While the vast majority of items do arrive on time, there are occasional postage delays, especially at this time of the year. Invariably domestic orders will turn up within a couple of days, but if after 45 working days your item hasn’t arrived please contact us. We will begin a lost in post claim, and issue you with either a replacement or a refund immediately.
What if my watch stops working?
If you suspect your item is faulty please use the contact form to report it, we will send a replacement or refund the money wile you send us back the broken watch.
What is Security Validation?
Unfortunately the industry we operate in experiences a number of fraudulent incidents. For this reason, our levels of security far exceed other online businesses; this is to protect both our customers and Watches Segment.
When will I be refunded?
99% of refunds are processed on the day that the item is returned to us, but due to the seasonal period some refunds may take slightly longer to process. The returns department will process all refunds as quickly as possible.
Why are your prices so low?
Watches Segment delivers thousands of watches to customers every day in an absolutely efficient manner, enabling us under certain circumstances to offer special offers and exclusives.
However, just because we sell watches in great quantities, that doesn’t mean you won’t receive the same after care that you would benefit from if purchased at a high street store.
What if I order a watch and I don’t like it?
We operate a full 7 days refund policy, where if you change your mind on any purchase you can return it to us within 7 days for a full refund. All we ask is that the watch is returned to us unworn.
Do you sell secondhand watches?
No. We only sell 100% brand new goods.
Do you sell fake/replica watches?
No. All of our watches are 100% genuine products, supplied to us directly from the manufacturer.
Do your watches come in boxes?
Yes, all of our watches come in the official box from the correct manufacturer, exactly as you would get if you were to purchase them in a high street retailer. An example picture of product packaging is listed on each product details page.
We do not sell loose, unboxed watches.
Do you ship to international locations?
Yes. Simply checkout as usual and select your country as normal. Delivery to EU locations is shown in the checkout. Delivery to non-EU locations is usually £5 extra, depending on the country. All delivery options are displayed in the checkout process.
How much is delivery?
Delivery is free of charge for all orders